~ Now That's Service Consulting Services ~
Summary of Services
EMARKETING
• Bringing your business to your patrons through the web
• Utilizing the best third party solutions
• Increasing repeat business
• Patron surveying made easy
• Making your establishment Top of Mind
FOOD & BEVERAGE AND GUEST SERVICES
• Catering Sales Development & Analysis
• Menu Engineering & Analysis
• Food Cost vs. Contribution Margin
• Theme Development
• Secret Shopper
• Staff Training
• Video Training Session
• Moments of Truth Training
SECRET SHOPPING SERVICES
• Full Visit Review & Analysis
• Determination of Baseline Service Level
• Restaurants, hotels, Private Clubs and Stores
PRIVATE CLUB MEMBERSHIP BASED SERVICES
• Member Communication Programs (Electronic & Paper)
• Membership Survey Programs (Electronic & Paper)
• Membership Retention Programming
• Prospective Member Development
• Focus Groups – Members and Employees
• Member Event Development
• Baseline Service Survey
• Reciprocal & Affiliation Development
PRIVATE CLUB BOARD & FINANCIAL SERVICES
• Board & Committee Orientations
• Club Restaurants vs. Public Restaurants (Can we make money on Food Sales?)
• Food Cost vs. Contribution Margin
• Budgeting
• Capital Project Planning
• Search Committee Primer Session includes Mock Interview
This list is a sampling of Services & Programming that we provide. Custom Programs can be developed based organization needs. We look forward to meeting with you to discuss the needs of your organization.
